Effective Date: July 10, 2026

At Parking With Us ("we," "us," or "our"), we operate as a reseller and marketplace facilitator for event tickets and parking passes throughout the United States. Because we acquire inventory from primary sellers and authorized third-party platforms (including but not limited to SpotHero, ParkWhiz, Ticketmaster, Viagogo, StubHub, and similar partners) and resell that inventory to our customers, our refund policy reflects the time-sensitive and non-recoverable nature of ticket and parking inventory.

1.1 Refund Eligibility Window

Refund requests must be submitted at least 24 hours before the scheduled start time of the event or parking reservation. Requests received within 24 hours of the event or reservation start time are not eligible for a refund under any circumstances, except as set out in Section 1.4 (Event Cancellations & Postponements).

1.2 How to Request a Refund

To request a refund, please email contact@parkingwithus.com with the following information:

•         Order number or confirmation ID

•         Full name on the order

•         Event or reservation name and date

•         Reason for the refund request

Refund requests submitted through any channel other than email (for example, social media direct messages or third-party chat platforms) will not be processed. We recommend keeping a copy of your submission confirmation for your records.

1.3 Processing Time

Approved refunds are processed within 5–10 business days to the original payment method. Depending on your bank or card issuer, it may take an additional 3–7 business days for the funds to appear in your account. Parking With Us is not responsible for delays caused by your financial institution.

1.4 Event Cancellations & Postponements

•         Fully Cancelled Events: If an event is officially cancelled by the organizer and is not rescheduled, customers will receive a full refund of the ticket face value. Service fees, processing fees, and delivery fees are non-refundable.

•         Postponed or Rescheduled Events: Your ticket will automatically be valid for the rescheduled date. Refunds for postponed events are issued only if you submit a refund request within 7 days of the rescheduling announcement.

•         Parking Reservations: If the associated event is cancelled, the related parking reservation will be refunded in full, less a 10% administrative fee to cover processing costs.

1.5 Non-Refundable Situations

The following situations are not eligible for refunds:

•         Change of mind, scheduling conflicts, or inability to attend

•         Weather conditions, unless the event itself is officially cancelled by the organizer

•         Incorrect entry of personal details at checkout, including name, email address, or vehicle license plate

•         Tickets or parking passes that have already been transferred, downloaded, scanned, or used

•         Service, processing, and delivery fees

•         Orders placed within 24 hours of the event or reservation start time

1.6 Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to dispute the chargeback with full documentation, and your account may be suspended. We strongly encourage you to contact our support team first so we can resolve any issue directly.

1.7 Contact

For all refund matters, please contact us at contact@parkingwithus.com or call +1 (646) 980-3846.